What shipping options are available?
We offer standard shipping options. Delivery times and rates may vary depending on your location.
Do you ship internationally?
No, we ship to USA, Canada and Australia only! But we are working hard to be able to reach every country in the world.
How long does shipping take?
We ship withing 3 business days from the USA.
What’s about the delivery time?
For shipping adress in USA: the package usually arrives in 2-7 days after it’s shipped. For shipping adress in Canada: the package usually arrives in 7-21 days after it’s shipped.
How can I track my order?
Once your order ships, we will send you a tracking number vía email.
Can I change my shipping address after placing an order?
If your order hasn’t shipped, you can contact our customer service to update your address.
What should I do if my package is delayed?
Please allow for potential delays during busy seasons. If your order is significantly delayed, contact our customer support team for assistance at info@eksingroup.com
Do you offer free shipping?
We offer free shipping for orders over $300. It’s a fixed promotion, so you can enjoy our quality products without worrying about the shipping cost.
What is your return policy for shipped items?
Please read carefully our return and refund policy