Return and Refund Policy

 

Last updated: 21/09/2024

We strive to offer the highest quality products and ensure our customers’ satisfaction. If for any reason you are not completely satisfied with your purchase, we offer returns and refunds under the following conditions.

1.  General Return Conditions 

• Products can be returned within 10 days from the date of
• To be eligible for a return, the product must be in its original condition, unused, undamaged, and in its original packaging.
• A receipt or proof of purchase is required to process the return.

2.  Non-Returnable Products 

We do not accept returns for the following products:

• Customized or personalized
• Sale

3.  Return Procedure 

1. Request the return: Contact our customer service team at info@eksingroup.com to initiate the return Please provide your order number and product details.
2. Shipping the product: Once the request is approved, we will provide shipping The customer is responsible for return shipping costs unless the product received is defective or incorrect.
3. Receiving and inspection: Once we receive the returned product, we will inspect it to ensure it complies with our return We will notify you about the status of your return.

4.  Refunds 

• Refund approval: If the return is approved, a refund will be processed using the original payment method within 20 days. Refund processing times may vary depending on your payment provider.

5.  Exchanges and Replacements 

• If you wish to exchange a product for another, you will need to follow the return process and make a new In these case you will pay for the return shipping.
• If the product received is defective or damaged, we will send a replacement at no additional Please contact us at info@eksingroup.com to arrange an exchange.

6. Exceptions 

• If you receive a defective or incorrect product, please notify us within 24 hours

from receipt so we can resolve the issue as quickly as possible.

• We do not accept returns beyond 10 days from purchase, except where required by law.

7.  Order Cancellations 

• Cancellation before shipment: You may cancel your order free of charge as long as the product has not yet been Please contact us on the first 20 hours at info@eksingroup.com with your order number and cancellation request.
• Cancellation after shipment: If the order has already been shipped, it cannot be You may initiate a return following the steps outlined in the Return Procedure section above once the product has been delivered.

8.  Contact 

If you have any questions regarding our return and refund policy, you can contact us at info@eksingroup.com. Note: This policy may be modified at any time without prior notice. We recommend reviewing this section periodically to stay informed of any changes.